Headphone Heaven

Terms & Conditions

These terms are between Heaven Trading Ltd (trading as "headphone Heaven") and you the customer.

Privacy Statement

All personal data that we collect will be used in accordance with the Data Protection Act 1998, held securely, behind a firewall and with physical and procedural protection, in agreement with our internal security policy.

We will not pass on, rent or sell any personal information to any third parties for any reason whatsoever.

We do not store credit card information either electronically or physically. Only PROTX.co.uk, our real-time payment service provider, sees customer’s credit card information.

We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

COOKIES are used on this shopping site, but only to keep track of the contents of your shopping cart.

Credit Card Security

Headphone Heaven uses Protx Ltd to collect and process credit card details. We do not collect, or store, any credit card details ourselves.

The Protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.

The transfer of the less sensitive transaction details from the our web site to Protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Any communication between the customer and Protx is encrypted, using Secure Socket Layer (SSL), to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.

All data stored on Protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

Delivery Schedule

For in stock items please allow up to 5 working days for delivery (most items are shipped the day after the order is placed).
You will receive a confirmation by e-mail after placing your order; so please ensure your e-mail address is entered carefully.
DELIVERY METHOD
We currently deliver to U.K. addresses using Royal Mail parcel post for smaller items and National Carriers for larger items. National carriers will deliver the next working day from dispatch anytime between 8.30 and 6.00 [excluding weekends]. If no one is available to sign for the goods a card will be left for you to arrange another delivery time or the goods can be collected from the shipping agents warehouse.
If your parcel(s) arrive and are physically damaged, DO NOT sign for the delivery but tell the courier that you are rejecting the consignment and it should be returned to sender. Contact us immediately for assistance on 020 7633 0705, as claims must be made within 3 days of delivery.
Please remove packaging carefully in case you need to return any items to us later.
This does not affect your statutory rights as a consumer.

Back Orders

If your item is not in stock we will notify you by email with an expected delivery date. You will always be emailed with the option to cancel your order if you would rather not wait.

Shipping And Handling

We currently only ship to U.K. and Northern Ireland addresses. We insure goods until point of delivery to you by our carrier (i.e. when you sign).

SHIPPING CHARGES
Our shipping charge is £3.50 for mainland addresses. You will see the standard delivery charge added at the Checkout before you confirm your order.

Cancellation and Returns Policy

As a consumer, you have the right to cancel any order deemed a distance order, this includes internet and telephone orders. Any returned goods must be unopened, unused, complete with all parts and in the original packaging.

Goods are not supplied on approval.

Should you decide that you wish to cancel your order, you must inform us in writing (including by fax or email) within 10 days of the date of receipt of the goods.

You must return the goods to us without delay, at your cost. We cannot accept responsibility for lost or damaged returns and therefore you must ensure goods are insured in transit, and are returned within the 10 day period. The goods MUST be in perfect condition, unused, complete with all parts and packing in the original packaging.

We are entitled to deduct from any refund the cost of the delivery, and any
missing accessories.

We guarantee to refund the price of any item returned to us in its original condition if notified within 10 days of the customer’s receipt of their order. Upon receipt of the return we will issue your refund. The refund will normally be issued immediately, but certainly within 30 days.

Please note that for warranty claims outside this 10 day period you will be responsible for the cost of returning the items to and collecting them from us.

This does not affect your statutory rights as a consumer.

Guarantee

All products have a one year return to base warrantee, parts and labour. The exclusions are batteries, indicator lamps and fuses. Some product ranges benefit from their manufacturer's extended parts/labour warranties, subject to their conditions, which are from date of purchase. Should you need to claim under guarantee, please contact us for help. We will advise on the best method for you to return the item(s) to us (or to the manufacturer). We will contact the manufacturer for you and arrange for the repaired item(s) to be returned to you as soon as possible. Your rights to return goods are protected under the EU Distance Selling Directive.

Disclaimer

We try to provide accurate technical information for all the products on our site, and try to keep this information up to date. However, we cannot guarantee the accuracy of the descriptions or images, and cannot accept responsibility for possible errors.



	Terms & Conditions These terms are between Heaven Trading Ltd (trading as "headphone Heaven") and you the customer. Privacy Statement All personal data that we collect will be used in accordance with the Data Protection Act 1998, held securely, behind a firewall and with physical and procedural protection, in agreement with our internal security policy. We will not pass on, rent or sell any personal information to any third parties for any reason whatsoever. We do not store credit card information either electronically or physically. Only PROTX.co.uk, our real-time payment service provider, sees customer’s credit card information. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future. COOKIES are used on this shopping site, but only to keep track of the contents of your shopping cart. Credit Card Security Headphone Heaven uses Protx Ltd to collect and process credit card details. We do not collect, or store, any credit card details ourselves. The Protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information. The transfer of the less sensitive transaction details from the our web site to Protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof. Any communication between the customer and Protx is encrypted, using Secure Socket Layer (SSL), to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer. All data stored on Protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards. Delivery Schedule For in stock items please allow up to 5 working days for delivery (most items are shipped the day after the order is placed). You will receive a confirmation by e-mail after placing your order; so please ensure your e-mail address is entered carefully. DELIVERY METHOD We currently deliver to U.K. addresses using Royal Mail parcel post for smaller items and National Carriers for larger items. National carriers will deliver the next working day from dispatch anytime between 8.30 and 6.00 [excluding weekends]. If no one is available to sign for the goods a card will be left for you to arrange another delivery time or the goods can be collected from the shipping agents warehouse. If your parcel(s) arrive and are physically damaged, DO NOT sign for the delivery but tell the courier that you are rejecting the consignment and it should be returned to sender. Contact us immediately for assistance on 020 7633 0705, as claims must be made within 3 days of delivery. Please remove packaging carefully in case you need to return any items to us later. This does not affect your statutory rights as a consumer. Back Orders If your item is not in stock we will notify you by email with an expected delivery date. You will always be emailed with the option to cancel your order if you would rather not wait. Shipping And Handling We currently only ship to U.K. and Northern Ireland addresses. We insure goods until point of delivery to you by our carrier (i.e. when you sign). SHIPPING CHARGES Our shipping charge is £3.50 for mainland addresses. You will see the standard delivery charge added at the Checkout before you confirm your order. Cancellation and Returns Policy As a consumer, you have the right to cancel any order deemed a distance order, this includes internet and telephone orders. Any returned goods must be unopened, unused, complete with all parts and in the original packaging. Goods are not supplied on approval. Should you decide that you wish to cancel your order, you must inform us in writing (including by fax or email) within 10 days of the date of receipt of the goods. You must return the goods to us without delay, at your cost. We cannot accept responsibility for lost or damaged returns and therefore you must ensure goods are insured in transit, and are returned within the 10 day period. The goods MUST be in perfect condition, unused, complete with all parts and packing in the original packaging. We are entitled to deduct from any refund the cost of the delivery, and any missing accessories. We guarantee to refund the price of any item returned to us in its original condition if notified within 10 days of the customer’s receipt of their order. Upon receipt of the return we will issue your refund. The refund will normally be issued immediately, but certainly within 30 days. Please note that for warranty claims outside this 10 day period you will be responsible for the cost of returning the items to and collecting them from us. This does not affect your statutory rights as a consumer. Guarantee All products have a one year return to base warrantee, parts and labour. The exclusions are batteries, indicator lamps and fuses. Some product ranges benefit from their manufacturer's extended parts/labour warranties, subject to their conditions, which are from date of purchase. Should you need to claim under guarantee, please contact us for help. We will advise on the best method for you to return the item(s) to us (or to the manufacturer). We will contact the manufacturer for you and arrange for the repaired item(s) to be returned to you as soon as possible. Your rights to return goods are protected under the EU Distance Selling Directive. Disclaimer We try to provide accurate technical information for all the products on our site, and try to keep this information up to date. However, we cannot guarantee the accuracy of the descriptions or images, and cannot accept responsibility for possible errors.